Refund Policy

This Refund Policy applies to digital products, supporter payments, and premium features purchased through Rolehaven or its authorized payment providers.

Because our products are digital and may be delivered immediately after purchase, refund eligibility may be limited once access or benefits have been granted.

We review refund requests case by case, taking into account the product purchased, whether access was delivered, the reason for the request, evidence of technical failure, and any applicable consumer protection laws.

Submitting a request does not guarantee approval, but genuine accidental charges, duplicate transactions, or platform-side billing errors are typically the strongest grounds for review.

A refund may be considered if you were charged more than once for the same purchase, if a payment completed but the purchased access was not delivered, or if a technical fault on our side prevented reasonable use of the paid feature.

We may also consider other exceptional circumstances where fairness or applicable law requires review.

Refunds may be denied where digital access or account-linked benefits were successfully delivered, where the request is based only on change of mind, or where misuse, abuse, or violation of platform rules is involved.

Refunds may also be denied if the request is clearly fraudulent or if the payment dispute process has already been escalated through the payment provider without contacting us first.

If you believe a charge is unauthorized or incorrect, contact us first through the support page so we have a chance to investigate and resolve the issue.

Improper or abusive chargebacks may result in account restrictions where permitted by law and where necessary to protect the platform from payment abuse.

To request a refund, contact support and include the purchase date, payment email or transaction reference, the product purchased, and a brief explanation of the issue.

We may ask for additional information needed to verify the account or transaction before making a decision.

We aim to review refund requests within a reasonable timeframe, but response times may vary depending on payment provider processing, fraud checks, and support volume.

If a refund is approved, the time required for funds to appear in your account depends on the original payment method and payment provider timelines.

We may update this Refund Policy as our products, billing setup, or legal obligations change.

The version published on the site at the time of your request will generally govern the review unless applicable law requires otherwise.