Privacy Policy

This Privacy Policy explains how Rolehaven collects, uses, stores, and protects personal information when you visit the site, create an account, publish content, or use paid features.

By using Rolehaven, you acknowledge the practices described in this policy.

We may collect information you provide directly, such as your email address, profile details, account preferences, support messages, and content you create on the platform.

We may also collect technical and usage information such as device details, browser type, IP address, pages viewed, referral data, and interaction events used for analytics, security, and service improvement.

If you make a purchase, payment details are processed by third-party payment providers. We may receive transaction metadata such as payment status, amount, product purchased, and billing-related identifiers, but we do not store full payment card details ourselves.

We use personal information to operate the platform, authenticate users, maintain accounts, deliver digital features, process transactions, provide customer support, and improve the product.

We may also use data for security monitoring, fraud prevention, abuse detection, legal compliance, and internal analytics.

Content you publish on Rolehaven, including public profiles, worlds, characters, rooms, and posts, may be visible to other users depending on the feature and privacy settings available on the platform.

You should avoid posting sensitive personal information in public areas unless you intend for it to be visible to others.

We do not sell personal information as a standalone data product.

We may share information with service providers and infrastructure partners that help us operate the platform, such as hosting, authentication, analytics, storage, customer support, and payment processing providers.

We may disclose information where necessary to comply with legal obligations, enforce platform rules, protect our rights, investigate fraud or abuse, or respond to valid government requests.

We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, enforce our agreements, and meet legal, tax, accounting, or security obligations.

Retention periods may vary depending on the type of data and the reason it was collected.

We use reasonable technical and organizational measures to protect personal information, but no system can guarantee absolute security.

You are responsible for protecting your account credentials and for using a strong password and secure devices when accessing the platform.

Rolehaven may be accessed from multiple countries, and your information may be processed in jurisdictions different from your own.

By using the service, you understand that data may be transferred to and processed in locations where privacy laws may differ from those in your country.

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to object to certain processing activities.

To make a privacy-related request, contact us through the support channel listed on the site. We may need to verify your identity before completing a request.

Rolehaven is not intended for children who are below the minimum age required under applicable law to use the service without parental consent.

If you believe a child has provided personal information in violation of applicable rules, contact us so we can review and take appropriate action.

We may update this Privacy Policy from time to time as the product, legal requirements, or data practices evolve.

Continued use of the platform after an update means you acknowledge the revised policy.